Messages
Lost WhatsApp messages
Customer inquiries buried in personal chats, never followed up.
1 in 4 customer messages go unanswered
Built for repair shops
Repair ShopCommand Center.
Track every job, reply to WhatsApp customers, and assign tickets — all without switching tabs. Built for appliance, electronics, and device repair shops.
- No credit card
- Cancel anytime
- 14 days free
app.repairbase.io
Inbox
Ahmed K.
AC not cooling...
Sara M.
Washer not draining
Ali R.
Laptop won't boot
Ahmed K.
Samsung AC · Not cooling
Hi, is my AC ready?
Not yet — waiting on the compressor relay. Done by tomorrow afternoon.
Thanks for the update!
Ticket #1042 · Assigned: Mike · ETA: Tomorrow
The problem
WhatsApp chaos is costing you customers
Repair shops lose revenue every day because conversations and repair status live in scattered chats with no system behind them.
Tracking
No repair tracking
No single view of what's in the shop, ready, or waiting for parts.
3x longer average job lookup time
Team
Staff confusion
Multiple people replying to the same customer with no coordination.
Double replies confuse and frustrate customers
History
No customer history
Past repairs and preferences lost when staff change or chats scroll away.
68% of customers don't return after one bad experience
The real cost
Every missed message is a missed repair job
Shops running on scattered chats lose an average of $25,000 per year from missed follow-ups, duplicate work, and customers who never come back.
$25k
lost per year
8 jobs
missed weekly
30 min
wasted daily
The solution
One dashboard for WhatsApp & repairs
RepairBase brings every customer conversation and repair ticket together so your team stays aligned and customers stay informed.
Stop losing customers on WhatsApp. Track every repair, reply faster, and never forget a customer again.
- Shared inbox — every message seen and assigned
- Ticket status linked directly to customer chat
- Full repair history on every contact
- Auto-notify customers when job status changes
WhatsApp
Team inbox — no message left behind
Replace personal chats with a shared inbox your whole team can see, assign, and reply from.
Most used feature
Repairs
End-to-end ticket tracking
Track every job from intake to pickup with clear status at every stage.
Cuts lookup time 3x
Customers
Full history on every contact
Pull up device details, past repairs, and message history instantly.
Automation
Status updates without the copy-paste
When a repair status changes, customers get an automatic WhatsApp message — no manual typing.
Tickets
500+
Repair tickets tracked every month across active shops.
Replies
92%
Message reply rate vs. 64% industry average on WhatsApp.
Speed
3x
Faster job lookup compared to manual WhatsApp searches.
Built for
Repair shops
Appliance · Electronics · Devices
“We stopped losing customers in WhatsApp threads. RepairBase keeps every message and repair ticket in one place — our team is actually coordinated now.”
Mike K., Owner
QuickFix Electronics — Manchester
“Before RepairBase, I had no idea which jobs were waiting for parts. Now I can see everything on one screen. Setup took less than a day.”
Sara R., Owner
CoolAir Repairs — London
“Customers used to chase us for updates. Now the app sends them a message automatically when the job is ready. Game changer.”
James T., Manager
TechCare — Birmingham
Join 200+ repair shops already using RepairBase
Free 14-day trial · No credit card · Setup in under 5 minutes
200+
Active shops
4.9
Avg rating
14 days
Free trial
Features
Everything your repair shop needs
Purpose-built tools for appliance shops, phone repair stores, and electronics service centers — not generic CRM software.
Most used feature
Shared WhatsApp inbox for your whole team
Every customer message lands in one place. Assign threads to techs, see reply status at a glance, and never wonder if someone already responded.
- Assign conversations to specific staff
- See open, in-progress, and closed threads
- Repair ticket visible right beside the chat
- Quick reply templates for common answers
Repair Tickets
End-to-end job tracking
Create a ticket the moment a device arrives. Log the issue, assign it to a tech, add parts, and move it through custom stages to collection.
3x faster job lookup vs. WhatsApp search
Customer Profiles
Full history on every contact
Every device repaired, every conversation, every note — stored against the customer. Know their history the moment the chat opens.
Never ask a returning customer to repeat themselves
Automation
Auto-notify on status changes
When a repair moves to 'Ready for collection', the customer gets a WhatsApp message automatically — no manual copy-paste, no forgotten calls.
Saves 30+ min/day in manual follow-ups
Team Assignments
Assign chats and tickets to the right technician
No more double replies. No more unowned jobs. Assign any conversation or repair ticket to a specific staff member with one tap — everyone knows what's theirs.
Zero double replies once assignments are live
Quick Replies
Saved templates for every common message
Build a library of canned replies for job updates, part delays, collection reminders, and FAQs. Reply in seconds without retyping the same message 20 times a day.
Teams reply 4x faster with templates enabled
How it works
From WhatsApp message to happy customer
Five steps. No spreadsheets. No missed messages. Just a clean flow from first contact to completed repair.
01 · Reach out
Customer WhatsApp
Customer sends a message from their personal WhatsApp — no app download needed on their end.
Zero friction for customer
02 · Receive
Shared team inbox
Message arrives in RepairBase. Any staff member can see it, claim it, or assign it. No personal phones needed.
03 · Organise
Create repair ticket
Log device, issue, and parts needed. Ticket links to the chat so context is always one click away.
04 · Repair
Update job status
Move the ticket from Intake → In Progress → Ready. Every stage change is logged with a timestamp.
05 · Done
Auto-notify customer
When status hits 'Ready for collection', customer gets a WhatsApp message — no manual sending required.
Fully automated
Typical repair flow — timeline
Start 14-day free trial
No credit card required · Cancel anytime · Setup in under 5 minutes
Pricing
Simple plans that grow with you
Try free for 14 days, then choose a plan. No hidden fees.
No credit card required · Cancel anytime · Upgrade or downgrade at any time
Save 20%
Starter
For solo shop owners getting organized for the first time.
$15/mo
Then $15/mo after trialSave $46/yr on annual
- 1 WhatsApp number
- Up to 200 tickets/month
- Basic repair tracking
- Customer profiles
- Email support
Pro
For growing shops with a small team and higher job volume.
$39/mo
Then $39/mo after trialSave $120/yr on annual
- 2 WhatsApp numbers
- Unlimited tickets
- Team inbox & assignments
- Auto status notificationsAUTO
- Quick reply templates
- Priority support
Business
For multi-location or high-volume repair operations.
$79/mo
Then $79/mo after trialSave $238/yr on annual
- 5 WhatsApp numbers
- Unlimited tickets
- Advanced analytics
- Custom quick replies
- Multi-location supportNEW
- Dedicated onboarding
Can I change plans later?
Yes — upgrade or downgrade at any time. Changes take effect at the start of your next billing cycle.
What happens after the trial?
You'll be prompted to choose a plan. If you don't, your account pauses — no charges, no surprises.
Do I need WhatsApp Business?
Yes — RepairBase connects to the WhatsApp Business API. We help you set it up during onboarding.
Turn WhatsApp chaos into a repair business system
Join repair shops using RepairBase to manage customers, track repairs, and grow their business.
No credit card required · Cancel anytime · Upgrade or downgrade at any time